Home/Product Returns

What should I do if I receive a defective product?

Samsung is committed to quality products. A product with a quality or operational defect that was purchased from Samsung.com can be returned for a refund or exchanged within 30 days of purchase including 15 days to receive your RMA and 15 days to ship back the product. You can initiate this process by using [...]

By |September 2nd, 2017|0 Comments

How do I return or exchange a product?

You can initiate a return on an item by using our online order lookup. If your order is eligible for return within our policy timeline, a return button will be available, click this button to initiate a return on an item in your order. Visit Samsung.com/orderhelp to lookup your order. 

By |September 2nd, 2017|0 Comments

What is your return policy?

Returns Samsung Direct will accept, for return or exchange, defective or unopened merchandise purchased at Samsung.com/US, subject to the exceptions and timeframe for returns listed below: All merchandise returned to Samsung Direct must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise and a copy of [...]

By |September 2nd, 2017|0 Comments

Create your Aikun account

If you are a porducts dealer creating an account for the first time, click here.